Frequently Asked Questions
How can I access my member account?
Account information, including scheduling and billing, is available through MINDBODY. If you are having trouble logging in to your account please contact concierge@thekollective.com.
For mobile access, you can download the MINDBODY app.
When is the gym open?
Our hours of operation are Monday-Friday 6am to 9pm, Saturday 8am to 8pm, and Sunday 8am to 4pm.
How do I enter the facility?
Kollective is a members-only facility. Members have exclusive access to the facility through the Nexkey app. If you have not received your personal access code, please contact concierge@thekollective.com.
What is the Member Assessment?
Your health and wellness journey at the Kollective begins with your Assessment! An experienced member of our staff will provide an introduction to all of the Kollective services, run a movement screen, and create a personalized protocol. If you are a member you can head to the front desk to schedule your session or a staff member will reach out directly.
Which services do I have access to as a member of Kollective?
Our team functions to optimize your health and wellness journey. Members receive access to the following services.
Here’s a list of services:
Group Classes
In-Person Training
Nutrition and Lifestyle Coaching
Chiropractic and Physical Therapy
Blood Chemistry and Analysis
Mental Performance Coaching
Massage Therapy
IV Therapy
What amenities does the Kollective offer?
Kollective is a social performance club. Your membership on the performance side includes access to our state-of-the-art facility offers an elite-level training space with traditional strength and cardio equipment, boxing, astroturf, and yoga/pilates studio. For recovery, our members have unlimited access to an infrared sauna, cold tubs, and recovery lounge including compression therapy.
Socially, Kollective offers a co-working space, a social lounge, and member-only and partner-hosted events. Additional paid offerings include personal training, physical therapy, and other wellness opportunities